https://accurx.nhs.uk/patient-initiated/C83037 LINK FOR NEW ONLINE REQUESTS
From 8am on Thursday 27th March 2025, AskMyGP will no longer be available for patients and we will be moving to a new system called Accurx.
The new Accurx system will be available via our website, or Facebook page where you can submit a request as you have been used to doing so far.
All requests will be categorised into medical or admin and will be triaged based on priority. You may be offered a face to face or a telephone appointment, or we may be able to respond in a message. Acute and urgent requests will be assessed and responded to the same day. All requests deemed as routine will be offered an appointment within a few weeks. Your appointment may be triaged to a suitable member of our healthcare team or you may be advised that we signpost you to a more appropriate healthcare provider such as the Pharmacy. You may also be provided with self-care advice, as appropriate.
Should you need to book an appointment with a clinician or deal with an administrative query, please click on the ‘Contact Us Online’ section and complete the triage form. You are also able to access the Accurx request form via your NHS App. For patients that do not have access to the internet, or require help in completing the request form, you can come into the surgery to complete the request on our confidential tablet or call the reception team who will be able to support you over the telephone.
It is important that when completing the forms you provide as much information as possible regarding your needs and symptoms. This will ensure the triaging clinician has all the relevant information to hand to accurately respond to your request.
Following your request, you may be sent a link to self-book an appointment in an appropriate and convenient slot, in a timescale deemed appropriate by the triaging clinician. If you are unable to self-book a member of our reception team will contact you to book an appointment.
This triage service will be active from 8am – 6.30pm Monday to Friday, whilst capacity allows. We may need to switch off the service at times to allow us to “catch-up” with the sheer demand of requests. The service will NOT be available to use on a weekend or on a Bank Holiday. The system is capped to receive a safe level of requests per day. This aligns with our safe working policies. If we hit this capacity, you will receive a message to state that we have exceeded safe working levels and the system will switch off for the day.
This system will provide a safer, fairer, and a more effective way to provide patients with the care they need using “Right care, FIRST time” approach. It will also alleviate the morning telephone rush with patients having to wait an unacceptable amount of time waiting for the calls to connect due to volume of calls at busy periods
Whilst this is a new system to patients, it is set up and use is very similar to the system you have been used to. Please bear with us whilst we also navigate this new system. We appreciate your support.