Patient rights and responsibilities

Our Commitment to You

• We aim to provide a personal, friendly and confidential service to our patients.
• We will treat all patients equally with dignity and respect.
• We aim to support patients in leading a healthier lifestyle and provide information so that an informed choice may be made.
• We aim to keep patients informed of our services, their rights and any other information which directly affects health treatment.
• We will offer access to our services in line with the patients’ assessed need.
• We will keep abreast of advancements by attending regular training sessions and updates.
• We will monitor and improve our systems to ensure we operate as efficiently as possible within the resources available to us.
• We operate a practice complaints procedure which may be used in confidence.
• We welcome and consider all feedback from patients on our services.

Please Help us to Help You

• Keep appointments made with us or cancel in plenty of time.
• Only request a house call if too ill to attend surgery.
• Report to receptionist on arrival (or use the automated patient check in on the wall opposite reception)
• Bear with us if there is a delay – this may be due to another patient needing additional time or an emergency. we will try and keep you informed of anticipated delays.
• Use our service responsibly and do not expect immediate treatment for non-urgent / routine conditions.
• Utilise the services of other professionals in the practice – the GP is not necessarily the most appropriate person to see.
• Use other avenues of help – pharmacy, NHS Choices, etc, where appropriate.
• Allow sufficient time for processing of repeat prescription requests and do not pressure staff to process unauthorised medication requests.
• Keep us informed of any name. address and telephone number changes.
• Treat us with respect. We will not tolerate verbal or physical abuse.