Welton Family Health Centre

01673 862232

Patient rights and responsibilities

Patients’ Charter

Our Commitment to You

  • We aim to provide a personal, friendly and confidential service to our patients.
  • We will treat all patients equally with dignity and respect.
  • We aim to support patients in leading a healthier lifestyle and provide information so that an informed choice may be made.
  • We aim to keep patients informed of our services, their rights and any other information which directly affects health treatment.
  • We will offer access to our services in line with the patients’ assessed need.
  • We will keep abreast of advancements by attending regular training sessions and updates.
  • We will monitor and improve our systems to ensure we operate as efficiently as possible within the resources available to us.
  • We operate a practice complaints procedure which may be used in confidence.
  • We welcome and consider all feedback from patients on our services.

Please Help us to Help You

  • Keep appointments made with us or cancel in plenty of time.
  • Only request a house call if too ill to attend surgery.
  • Report to receptionist on arrival (or use the automated patient check in on the wall opposite reception)
  • Bear with us if there is a delay – this may be due to another patient needing additional time or an emergency. we will try and keep you informed of anticipated delays.
  • Use our service responsibly and do not expect immediate treatment for non-urgent / routine conditions.
  • Utilise the services of other professionals in the practice – the GP is not necessarily the most appropriate person to see.
  • Use other avenues of help – pharmacy, NHS Choices, etc, where appropriate.
  • Allow sufficient time for processing of repeat prescription requests and do not pressure staff to process unauthorised medication requests.
  • Keep us informed of any name. address and telephone number changes.
  • Treat us with respect. We will not tolerate verbal or physical abuse.
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